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40113 ChoiceRx ePub long (1)

ProCare PharmacyCare (PPC) Choice Rx Solutions is a new pharmacy benefit management company with an innovative licensed mail order partner, ProCare PharmacyCare (PPC), a full-service mail order and specialty pharmacy to service all of our clients and their members. We work with PPC to integrate all of our mail order and specialty claims into the same proprietary real-time claims system that adjudicates retail claims – ensuring prescription safety for every member of the Choice Rx Solutions family. At PPC, pharmacists take a proactive approach to every prescription. Within the first 12 hours of PPC receiving a prescription, a patient will be notified by phone whether the prescription is denied, reduced, or otherwise delayed due to a clinical program protocol or need for additional information. PPC will also call the prescribing physician to resolve any issues and inform the member when the prescription will be arriving at their home or office. The average turnaround time is 24 hours for new mail service prescriptions and 12 hours for refills. Over 99% of all prescriptions are sent out within 24 hours of receipt by PPC. We ensure maintenance prescription compliance and adherence by personally calling every member who receives a refill prescription via mail order. Our customer service personnel, under the supervision of a clinical pharmacist, are able to answer any questions or concerns the member may have about continuing on the medication. If a refill is ‘0’, we will call the prescribing physician to see if the member needs to continue the medication, obtain authorization, and have it ready for the next refill date; that’s a level of service other mail order facilities do not give their members – we do! Members are also able to refill prescriptions through our web portal; in fact, 60% of all PPC refills are ordered via secure Internet connection. Current programs to encourage mail utilization include: • Free bottle of 100 count sugar-free multivitamins shipped with all new customer orders and diabetic supply orders. • Diabetic members receive a mailing offering of a free AccuChek or TrueResults glucometer. • High utilizing members are targeted with direct phone calls by our Customer Care department under the supervision of a PharmD. Pharmacists are available 24 hours a day, 365 days a year for every member, pharmacist, or physician. At PPC prescriptions are traceable, confidential, and shipped according to industry standard packaging and delivery standards – free of charge to every member! PPC brings superior pharmacy service, savings, and convenience to every Choice Rx Solutions client and member. Choice Rx Solutions is proud to be a partner with PPC. For more information about our Choice Rx Solutions Advantage, please contact: Dino Dibella (217) 720-3085 12


40113 ChoiceRx ePub long (1)
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